Your payment is never sent directly to a service provider upfront. Funds stay securely sequestered in the TaskBari Escrow Vault. If work is not delivered or fails to meet the agreed project specification, your escrow funds are eligible for a 100% refund.
1. Escrow Protection Model
At TaskBari (operated by EngineerBari™ Bangladesh Ltd.), every transaction is governed by our Milestone Escrow framework. This ensures complete symmetry of trust:
- For Clients: Funds are only disbursed when you inspect, test, and approve the submitted deliverables or conclude your video consultation.
- For Providers: You have guaranteed assurance that client funds are already pre-funded in escrow before commencing work.
2. Remote Deliverable Services: Refund Criteria
Clients are entitled to a full or partial escrow refund under the following conditions:
- Non-Delivery / Missed Deadlines: If the assigned freelancer fails to deliver the agreed files or milestone updates within the specified timeframe without an agreed extension.
- Non-Conforming Deliverables: If the submitted deliverable fails to comply with the clear, documented project scope, and the provider is unable to correct deficiencies after the standard revision cycles.
- Mutual Agreement to Cancel: If both the client and freelancer mutually agree to cancel the project prior to substantial milestone completion.
- Specialist Inactivity: If the provider becomes unresponsive for more than 72 consecutive hours during an active milestone.
3. 1-on-1 Consultancy Appointments Policy
Professional advisory sessions (Legal, Tax, IT, Medical, Career) scheduled through the platform are governed by specialized appointment rules:
If a verified consultant fails to enter the scheduled live video consultation room within 10 minutes of the confirmed appointment time, the client receives an immediate 100% refund, or may choose to reschedule with priority booking credits.
3.1 Client Rescheduling & Cancellations
- More than 6 hours prior: Free rescheduling or 100% refund.
- Between 2 and 6 hours prior: Free rescheduling to any available calendar slot.
- Less than 2 hours prior or Client No-Show: A nominal 15% consultant slot reservation fee may be deducted, with the remaining 85% returned to the client wallet.
- Technical Disruptions: If severe server disruption or network outages prevent completion of the video session, the session will be rescheduled at no additional cost or fully refunded upon review.
4. Step-by-Step Dispute & Resolution Process
- Step 1 — Request Revision: If you are dissatisfied with a submitted deliverable, click "Request Revision" on your order dashboard and detail the specific adjustments needed based on your original scope.
- Step 2 — Direct Resolution Window: The provider has 48 hours to communicate and provide the revised deliverables.
- Step 3 — Escalate to TaskBari Arbitration: If the provider cannot meet the requirements or disagreements persist, either party can click "Escalate to Mediation Panel".
- Step 4 — Evidence Review & Verdict: Our arbitration officers inspect the original brief, chat history, and submitted files to render a fair, final verdict within 48 to 72 business hours.
5. Refund Settlement & Processing Timelines
Once a refund is approved by our dispute panel or mutually agreed upon, funds are returned directly to the original payment source:
- TaskBari Client Wallet: Instant (available immediately for booking other specialists).
- bKash / Nagad / Rocket: 1 to 24 hours depending on MFS gateway synchronization.
- Bangladeshi VISA / Mastercard / AMEX: 3 to 7 business days as per Bangladesh Bank clearing cycle.
- Bank Direct Transfer (SSLCommerz): 5 to 10 working days based on your issuing bank.
6. Non-Refundable Scenarios
Refunds will not be issued in the following circumstances:
- The client has already formally clicked "Approve Deliverable & Release Escrow". Once escrow funds are approved and disbursed to the provider's wallet, the platform cannot reverse the transaction.
- The client changes their mind or requests features outside the agreed original scope without placing a supplementary milestone.
- Transactions conducted outside the TaskBari Escrow platform (offline circumvention forfeits all dispute rights).
7. Dhaka Mediation Panel & Contact
Our arbitration decisions are handled by dedicated compliance managers in Dhaka, Bangladesh, ensuring unbiased fairness for both clients and talent.
TaskBari Dispute & Escrow Desk
EngineerBari™ Bangladesh Ltd.
Ka-100/1, Kalachadpur, Gulshan-2, Dhaka-1212, Bangladesh
Email: disputes@taskbari.com
Escrow Hotline: +880 1325-03995